General terms and conditions (GTC)

General terms and conditions (GTC) and delivery terms.


The "Directive 97 / 7EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts (OJ EC No. L 144 p.19)" and the Fernabsatzgesetz (FernAG) derived from it obliges us to make the following statements ,

The lawyer has the word:


§ 1. Our address is: Storetown-Media, Ehrenbergstr.44, D-22767 Hamburg Tel. 040 / 5320-666-4, Managing Director is Jan-Hendrik Kummert.


§ 2. Our prices are final. They include VAT. We reserve the right for misprints and errors. We deliver as long as stocks last or as soon as the item arrives at our warehouse.
The delivered goods remain our property until full payment.


§ 3. Within Germany, we deliver up to a total weight of 5 kg of the order with a shipping fee of EUR 8.90.
For orders from abroad, we reserve the right to charge the applicable shipping costs. Please contact us as a customer for orders from abroad as possible by phone!



§ 4. The contract between you and us comes about through the acceptance on our part. This can also be done by sending the goods.


§ 5. The place of performance for the shipment is Hamburg, Germany.


§ 6. If the delivered goods have a fault, we ask you to return the goods to us, attach a copy of the invoice and tell us briefly, which error it is and in what form you want to settle.

The return must go to the following address: Storetown-Media, Ehrenbergstr.44, D-22767 Hamburg. The return must be free and cheapest - but as a package - to be made.
If the error has been caused by our side, then we will of course replace the postage costs.
We will provide you with a replacement in a reasonable time or we will repair the fault. Of course you can also refrain from replacement, get a credit or your paid money back (we ask for account name, IBAN, BIC and bank). The warranty period is 6 months.
For complaints or returns, please contact the above address.


§ 7. In addition, you have the right to revoke the contract without giving any reason within 14 days (legally) after receiving the goods. For the period keeping is sufficient the timely dispatch of the revocation. A specific form of cancellation is not required.
The right of revocation does not exist with delivery of reduced goods.


In the case of effective revocation you are obliged to return the goods (namely to this address: Storetown-Media, Ehrenbergstr. 44, D-22767 Hamburg in the original packaging enclosing the delivery note and / or the proof of purchase,
Your bank account and, if possible, a copy of your cancellation. You are liable for Storetown Media for any deterioration, destruction or other impossibility of return caused by you. Storetown-Media is entitled to charge for the time of release of the goods until their withdrawal.


The stored addresses of our customers will not be forwarded.


Store Town Media

Ehrenbergstr.44

D-22767 Hamburg

Tel. 040 / 5320-666-4

Email: hairdo@storetown-media.de

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